Channels
Twilio WhatsApp Setup
Configure Twilio as your WhatsApp gateway to dispatch alerts and vouchers securely using Twilio's Messaging API.
You need an active Twilio Account with a WhatsApp Sender enabled. Open Twilio Console.
1
Locate API Credentials
Copy your credentials from the main Twilio Console dashboard page:
Account SIDCopy the identifier starting with
AC....Auth TokenCopy your primary API access token.
2
Obtain WhatsApp Sender Number
For testing, you can use the Twilio Sandbox for WhatsApp (found under Messaging → Try it out → Send a WhatsApp Message). In production, configure an approved WhatsApp Business Profile and get your dedicated phone number. Copy the sender number (e.g. +14155238886).
3
Configure Settings in VillageConnect
Open your Admin Panel → Settings → Manage Notifications → Gateway Settings:
- Click the WhatsApp tab.
- Toggle Enable WhatsApp to true.
- Set WhatsApp Provider to Twilio.
- Paste your Account SID.
- Paste your Auth Token.
- Enter the sender phone number in the From Number field (e.g.
+14155238886).
You are all set!
VillageConnect will now format recipients' phone numbers automatically and deliver notifications using Twilio WhatsApp API.